Privacy Policy - Finch & Kelly

Last Updated: July 13, 2026

Finch & Kelly (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our website at finchandkelly.com (the “Site”) or make a purchase from us, whether online or in our store at 1003 Van Buren Ave, Oxford, Mississippi 38655.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

For questions or concerns regarding this Privacy Policy, contact us at:

Finch & Kelly 1003 Van Buren Ave Oxford, MS 38655 Contact us by email

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When you place an order, create an account, book a fitting appointment, or contact us, we may collect:

Contact information — name, email address, phone number, billing address, and shipping address
Payment information — credit or debit card details, PayPal account information, or other payment data. Payment information is processed securely through our third-party payment processors and is not stored on our servers.
Account credentials — username and password if you create an account on the Site
Order and transaction history — details of products purchased, order dates, and amounts
Communications — any messages, inquiries, or feedback you send us by email or through the Site

1.2 Measurement and Fitting Data (Custom Orders)

For custom and bespoke garment orders, we collect personal measurement data, including but not limited to body measurements, fit preferences, and fabric selections. This information is collected in-store during your fitting appointment and is used solely for the purpose of producing your custom garment. Measurement data is retained in your client file to facilitate future orders and alterations.

1.3 Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies and similar tracking technologies, including:

Device and browser information — IP address, browser type and version, operating system, and device identifiers
Usage data — pages visited, time spent on pages, links clicked, and referring URLs
Location data — general geographic location derived from your IP address

1.4 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment processors — Stripe and PayPal may share transaction confirmation and fraud prevention data with us
Analytics providers — Google Analytics and similar services provide aggregated data about Site traffic and user behavior
Social media platforms — if you interact with our social media pages or use social login features

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders — including payment processing, shipping, and order confirmation communications
To produce custom and bespoke garments — using your measurement and fitting data to create garments to your specifications
To manage your account — including account creation, authentication, and customer service
To communicate with you — including order updates, appointment confirmations, responses to inquiries, and service-related notifications
To send marketing communications — promotional emails, new arrivals, and special offers, where you have opted in or where permitted by law. You may opt out at any time.
To improve the Site and our services — using analytics data to understand how visitors use the Site and to make improvements
To prevent fraud and ensure security — monitoring for suspicious activity and protecting against unauthorized transactions
To comply with legal obligations — including tax recordkeeping and responding to lawful requests from government authorities

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Site and fulfilling orders, including:

Payment processors — Stripe and PayPal process payment transactions on our behalf. Their use of your payment data is governed by their respective privacy policies.
Shipping carriers — we share your name and shipping address with carriers to fulfill delivery of your order
Email marketing platforms — if you have opted into marketing communications, your email address may be shared with our email service provider
Website hosting and analytics — our web hosting provider and analytics services may have access to Site usage data

All service providers are contractually required to use your information only as necessary to provide services to us and to maintain appropriate security standards.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information where we believe disclosure is necessary to protect the rights, property, or safety of Finch & Kelly, our customers, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and support our marketing efforts.

4.1 Types of Cookies We Use

Essential cookies — necessary for the Site to function, including shopping cart functionality and secure login sessions
Analytics cookies — used to collect information about how visitors use the Site, including pages visited and time spent. We use Google Analytics for this purpose.
Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

4.2 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You may choose to disable cookies, but doing so may affect the functionality of the Site, including your ability to place orders.

You may opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Order and transaction records — retained for a minimum of 7 years to comply with tax and accounting requirements
Custom and bespoke measurement data — retained in your client file indefinitely to facilitate future orders and alterations, unless you request deletion
Account information — retained for the duration of your account. You may request account deletion at any time.
Marketing communications data — retained until you opt out or request deletion

When information is no longer needed, we dispose of it securely.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Sockets Layer (SSL) encryption for data transmitted through the Site
Secure, third-party payment processing — we do not store full credit card numbers on our servers
Access controls limiting employee access to personal information on a need-to-know basis

No method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Children’s Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please Contact us by email.

8. Your Rights and Choices

8.1 Marketing Communications

You may opt out of receiving promotional emails from us at any time by clicking the unsubscribe link in any marketing email or by contacting us by email. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related communications related to your orders and account.

8.2 Access and Correction

You may request access to the personal information we hold about you, or request that we correct inaccurate information, by contacting us by email.

8.3 Deletion

You may request that we delete your personal information by contacting us. Please note that we may be required to retain certain information for legal, tax, or accounting purposes, and that deletion requests cannot apply to custom order measurement data required to complete an order already in production.

8.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights under the CCPA, Contact us by email.

9. Third-Party Payment Processors

Payment transactions on the Site are processed by Stripe and PayPal. When you make a purchase, you may be subject to the privacy policies of these third-party processors. We encourage you to review their privacy policies:

We do not receive or store your full payment card details. Payment information is transmitted directly to our payment processors using industry-standard encryption.

10. Links to Third-Party Sites

The Site may contain links to third-party websites, including social media platforms and partner brands. This Privacy Policy applies only to the Site. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

11. Governing Law

This Privacy Policy and any disputes arising hereunder shall be governed by the laws of the State of Mississippi. Any legal action relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Lafayette County, Mississippi.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Finch & Kelly 1003 Van Buren Ave Oxford, MS 38655 Contact us by email

This Privacy Policy is incorporated into and subject to the Finch & Kelly Terms and Conditions. This policy is provided for informational purposes and represents standard e-commerce best practices. Finch & Kelly recommends consulting with a licensed Mississippi attorney to ensure this policy is appropriate for your specific business needs and in compliance with all applicable federal and state laws.