Refund and Returns Policy
Last Updated: July 13, 2026
We want you to be completely satisfied with your purchase from Finch & Kelly. Please read the following policy carefully before initiating a return. If you have questions at any point, contact us by email.
Return Window
Ready-to-wear apparel and accessories may be returned within 14 days of the delivery date. Returns requested after 14 days of delivery will not be accepted.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Unworn, unwashed, and unaltered
- In their original condition with all original tags attached
- Free from odors, stains, or damage not present at the time of delivery
Items that do not meet these conditions will not be accepted for return and will be shipped back to you at your expense.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom and bespoke garments — All custom-made and bespoke orders are produced specifically to your measurements and specifications and are non-refundable. See the Custom Orders section below for details.
- Final Sale items — Any item marked Final Sale at the time of purchase is not eligible for return or exchange.
- Gift cards
Custom and Bespoke Orders
Because custom and bespoke garments are made to your individual measurements and specifications, they are non-refundable and non-returnable once production has begun.
If your custom garment contains a manufacturing defect or does not conform to the agreed-upon specifications communicated at the time of your fitting, we will work with you to remedy the issue through alterations or, at our sole discretion, remake the garment.
We are not responsible for changes in your measurements between the time of your fitting and the delivery of your finished garment.
For questions about a custom order, contact us by email.
How to Initiate a Return
To initiate a return, please contact us by email before shipping any items back to us. Returns sent without prior authorization may not be accepted.
To complete your return, you will need to provide your order number or proof of purchase.
Once your return is authorized, send your item to:
Finch & Kelly 1003 Van Buren Ave Oxford, MS 38655
Return Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will not be included.
We recommend using a trackable shipping service and, for higher-value items, purchasing shipping insurance. Finch & Kelly is not responsible for returned items that are lost or damaged in transit.
Inspection and Refund Processing
Once your return is received, we will inspect the item and notify you by email of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will be applied to your original payment method — credit card, PayPal, Apple Pay, or Google Pay — within 7 to 10 business days.
Partial refunds may be granted at our discretion for items that are returned in a condition that does not fully meet our return eligibility requirements.
Late or Missing Refunds
If you have not received your refund after 10 business days, we recommend the following steps:
- Check your bank account or payment app for a pending credit.
- Contact your credit card company or payment provider — processing times vary and a credit may not be immediately visible.
- Contact your bank directly, as additional processing time may be required on their end.
If you have completed these steps and still have not received your refund, contact us by email and we will investigate on our end.
Exchanges
We are happy to accommodate exchanges for a different size or color where inventory allows. Contact us contact us by email to confirm availability before returning your item.
We replace items that are defective or damaged upon arrival. If you received a damaged or defective item, contact us within 14 days of delivery with your order number and a description of the issue.
Gift Purchases
If an item was purchased as a gift and shipped directly to the recipient, the recipient may return the item for store credit in the amount of the purchase price. Once the returned item is received and inspected, a gift credit will be issued.
If the item was shipped to the purchaser and given as a gift separately, any approved refund will be issued to the original purchaser’s payment method.
Contact Us
For all return and refund inquiries, contact us by:
Email, Phone or, Mail: Finch & Kelly 1003 Van Buren Ave Oxford, MS 38655
This Refund and Returns Policy is incorporated into and subject to the Finch & Kelly Terms and Conditions. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall govern.